General

clanerugby.com is operated by Pitch Hero Limited (“We” “Us” “Our” “Pitchero“). We are registered in England and Wales under company number 06361033 and have Our registered office at Pitch Hero Limited, First Floor, Unit 8, Centre 27 Business Park, Bankwood Way, Birstall, West Yorkshire, United Kingdom WF17 9TB.

This document (together with the documents referred to in it) tells you the terms of service (“Terms“) which apply to Our website www.pitchero.com (“Website“), which provides a website creation service and social network platform (“Service“). The Terms apply whether you are a guest or a registered user. By using Our Website, you indicate that you accept these Terms and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using the Website. We reserve the right to update and change the Terms from time to time without notice or acceptance by you.

Beta Test Warning

The Service is web-based and allows users that register for an account on the Service (each an “Account Holder”) to create and update an online sports club website on the Website. Once registered with the Service, each Account Holder receives his or her own website on which to post Content (as defined in clause 8.1). Unless explicitly stated otherwise, any new features that augment or enhance the current Service, including the release of new Pitchero tools and resources, shall be subject to these Terms.

Description Of Service

The Service is web-based and allows users that register for an account on the Service (each an “Account Holder”) to create and update an online sports club website on the Website. Once registered with the Service, each Account Holder receives his or her own website on which to post Content (as defined in clause 9.1). Unless explicitly stated otherwise, any new features that augment or enhance the current Service, including the release of new Pitchero tools and resources, shall be subject to these Terms.

In order to use the Service, you must arrange for access to the Internet and provide all equipment necessary to make such a connection. Our Service may include certain communications from Us, such as service announcements, administrative messages, and the Pitchero newsletter, which are considered part of Pitchero membership, although you will be able to opt-out of receiving them. You agree not to access the Service by any means other than through the interfaces that are provided by Pitchero for use in accessing the Service.

Registration

Users under 13 years of age may access the Website but cannot be an Account Holder or create a Pitchero ID.

In order to use the Service, you must have a valid Pitchero ID. To be an Account Holder with your own website, you must provide Pitchero with a valid email address and other information (“Registration Data”). As an Account Holder, you will choose a password and account designation for your website during the Service’s registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account.

You agree to immediately notify Us in writing of any unauthorized use of your password or account or any other breach of security and you must ensure that you exit from your account at the end of each session. We will not be liable for any loss or damage arising from your failure to comply with this clause

You agree to provide true, accurate, current and complete information about yourself as prompted by the Service’s registration form, and you must maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We have the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any part thereof).

Charges and Payment

Some of our packages are only available if you pay for them. The charges for the different packages are shown on the Website and are inclusive of VAT.

You can pay for a package online by credit card or by setting up a monthly direct debit (preferred method). You can also pay by cheque or electronic bank transfer although these methods will incur a £15 administration charge. If you want to pay by bank transfer our bank details are available upon request. Cheques should be made payable to Pitch Hero Ltd and posted to Pitchero, Unit 8 – Bankwood House, Centre 27 Business Park, Birstall, West Yorkshire, WF17 9TB for the attention of Pitchero Support Team.

All payments (except cheques) are processed via 3rd party payment providers and we will not have access to your card and/or bank details at any time.

The charges will be payable in advance and you can choose whether to pay monthly or annually. If you pay online by credit card or direct debit we will automatically take payment each month/year (as applicable) and will continue to do so until you advise us otherwise.

You can cancel your subscription at any time via your website control panel. You can also send us a cancellation request via email to support@pitchero.com, or in writing to our postal address. Please include your contact details in case we have an issue processing your request. 5.6

If we accidently take payment after you have given us notice that you no longer wish to pay for a package we will refund you in full. We may also issue you with a refund if any of the package features are not available, but only if the unavailability is due to our act or omission.

If we are unable to collect payment for any reason or you fail to pay the charges, we may suspend the features of the relevant package until we receive payment in full and in cleared funds.

You may upgrade or downgrade packages at any time by selecting the package you want on the Website. If you upgrade to a higher package, the higher package will be available to you as soon as you have paid the relevant charges. If you downgrade to a lower value package, you will be charged the lower amount when your next scheduled payment is due. For the avoidance of doubt, you will not be issued a refund if you downgrade part way through a month (if paying monthly) or year (if paying annually).

We reserve the right to change the charges at any time by giving you not less than 30 days’ notice.

Cancellation and Termination

If you cancel the Service, your cancellation will take effect immediately. After cancellation, you will no longer have access to your website and all information contained therein may be deleted. We accept no liability for such deleted information or content.

We may, in our sole discretion, terminate your password, and/or account, and remove and discard any Content within the Service (including, but not limited to your website if you are an Account Holder), for any reason, including and without limitation, the lack of use, or if We believe that you have violated or acted inconsistently the Terms. Any contracts, verbal or written, in conjunction with your deleted website, will, at Our discretion, be terminated as well. We may also, in our sole discretion and at any time, discontinue providing the Service, or any part thereof, with or without notice.

You agree that any termination of your access to the Service under these Terms may be effected without prior notice, and you acknowledge that We may immediately deactivate or delete your website and all related information and files. We reserve the right to bar any further access to such files or the Service. We will not be liable to you or any third-party for any termination of your access to the Service.